Cancelled Orders Pre-Shipment Orders may be cancelled prior to shipping at the following rates.
Orders under $100 - No charge
Orders over $100 - 5% restocking fees apply.
Credits must be applied directly to the Credit Card or account used at time of purchase.
Returns & Refunds
Curriculum Express accepts returns under the following conditions:
Returned products, other than for damage or defect, must be in absolutely new and unused condition, returned within 30 calendar days of your receiving the order and will be assessed a 15% restocking fee.
Shipping and handling charges will not be refunded.
Returns must have prior approval and Return Authorization # (RA #) must be obtained before shipment and written on the outside of the box as well as on the invoice inside the box. If you are not returning your complete order please make a copy of the invoice for your records.
Due to copyright laws, we cannot accept opened software, CD's or videos.
Step 1. Obtain Return Authorization #: Contact our customer service department and request a Return Authorization #. RA # which will be created and emailed to you.
Step 2. Packaging the Return: If possible, please use the same shipping materials used to ship the order. Please package the items in such a way as to insure safe delivery of the materials.
Refunds will not be given for materials damaged during return shipping. P
lease be sure to write RA # on the outside of the package as well as on the copy of your original invoice (included inside the package).
Packages arriving without RA # will result in a delay in handling your return.
Step 3. Ship and Insure the Return: Please address the return package as follows:
You may ship your return to via any carrier but we do suggest you insure it. We cannot be responsible for returns that do not arrive or arrive damaged.
Step 4. Return Received & Refund Given: All returns are carefully inspected upon receipt. Any damaged or ineligible items will result in the package being returned to you COD and a refund will not be given.
Refunds less 15% restocking and shipping costs will be applied to the credit card in which payment was made and may take up to 2 weeks to be processed from the date we receive your return.
Other Products
